We are a Squad on a mission to redefine timekeeping since 1884. Crafting watches that excel from air to land and sea, we embrace a unique blend of casual, sustainable, and inclusive luxury. Celebrating 140 years of history, with over 1900 passionate people over 20 countries, we're seeking exceptional talent to join our Squad.
Postition Summary:
The After Sales Service Coordinator handles service and administration tasks related to the repair and maintenance of Breitling watch in efficient and effective manner. The coordinator handles calls and emails from new and existing customers, authorized retailers and internal employees regarding a variety of requests. They use excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
Essential Duties and Job Responsibilities (other duties may be assigned):
- Communicate with customers through various channels maintaining a positive, empathetic, and professional manner
- Provide written responses to customers inquires via email
- Identify customer’s needs, clarify information, take ownership of every scenario, and deliver first call resolution
- Keep records of all conversations in our database in a comprehensible way
- Keep in constant communication with various departments to ensure accurate information and adequate turnaround of repairs
- Meet personal and team qualitative and quantitative targets
- Work to maintain and build upon the strong relationship with customers by taking the extra mile
- Ensure compliance with company standards and procedures
Skills, knowledge, and personal attributes required:
- 2+ years in a contact center/ customer service environment/ retail, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
- Enthusiasm and passion for the luxury environment
- Must display a high level of maturity, poise, sound business judgment, and change management to work with luxury and exceptionally demanding clients
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Quick learning ability to absorb extensive information on our brand’s history and products
- Confidence and technical agility to learn and use multiple applications and systems
- Adapt to new challenges quickly and with a positive, team- player attitude
- Excellent verbal and written communication skills along with active listening
- Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; use reason in complex situations.
At Breitling, we value:
- Entrepreneurship
- Effectiveness and efficiency
- Innovation
- Innovative and experimentation-oriented minds
- Ethical and inclusive values
- Heritage and know-how
Physical Demands: While performing the duties of this job, the employee is regularly required to sit; use hands to hold, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to ___ pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Breitling is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally-recognized protected basis prohibited by applicable law.