We are a dedicated Squad on a mission to reshape watchmaking, rooted in our legacy since 1884. With a passion for crafting timepieces that thrive across air, land, and sea, we bring together a unique fusion of casual elegance, sustainability, and inclusive luxury.
With 140 years of heritage and over 1,900 passionate individuals across 20 countries, we’re excited to continue our journey forward — and we’re now expanding our presence with a new Business Service Center in Warsaw, Poland, a key hub primarily for our growing Digital & Tech-squads.
We are offering a hybrid role, with visits to Warsaw office and on the basis of full-time job contract (Umowa o Pracę).
Join our vibrant team in Warsaw as a Support Specialist and be a part of something extraordinary!
As a Support Specialist in our Squad, you will provide end-user support for company-supported computers, applications, and platforms. You will offer on-site support primarily in Warsaw Office and global remote support in coordination with the Support Specialists Squad in Switzerland. You will ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents. You will improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.
Your contribution:
- You will act as the initial point of contact for end users seeking services or technical assistance via tickets, emails, Teams, phone calls, or direct interaction.
- You will process requests and incidents from end users.
- You will provide follow-up updates to end users regarding status and information and document events and incident resolutions in the tickets.
- You will deliver accurate information to end users about Digital & Technology (D&T) products or services.
- You will escalate unresolved requests or incidents to appropriate technical resources (2nd/3rd level support, third parties) or application teams (such as SAP and sales applications).
- You will communicate any feedback or suggestions from end users to the relevant internal team.
- You will install and configure End User Computing devices and software (including laptops, desktops, iPads, iPhones,
- phones).
- You will create and modify accounts for new and existing employees.
- You will perform first-level Digital & Tech Infrastructure tasks and activities.
- You will conduct local and remote troubleshooting using diagnostic techniques and relevant questions for hardware,
- software, network, access issues, and Audio/Video conferencing rooms.
- You will determine the optimal solution based on the issue and details provided by end users.
- You will guide users through the problem-solving process.
Do you think there is even more to discover in this role? You're right — apply today and learn more!
You will fit well to our squad if:
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You have 3+ years of experience as a help desk technician or in an end-user support role; experience in the luxury industry is considered a plus.
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You are familiar with help desk and remote control software.
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You have an understanding of computer systems, mobile devices, office automation products, video conferencing rooms, and other tech products.
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You have experience with Lenovo laptops/desktops, iPads/iPhones, HP/Sharp/Canon printers, and Zebra industrial printers.
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You have knowledge of Windows 10 and 11 operating systems and iOS.
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You are familiar with Apple Business Manager, Intune, and MDM solutions.
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You have experience with print server and file server permission management.
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You are able to diagnose and resolve technical issues.
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You are familiar with Atlassian products, including Jira Service Management, Confluence, and Jira.
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You have strong communication skills.
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You have a customer-oriented approach and a composed demeanor.
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You are fluent in English.
Your new employer:
At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity and inclusion, where every voice is heard and valued.
We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:
- Home office (depending on position requirements)
- Medical Insurance
- Watch to wear / watch to buy program
- Referral program
- Development opportunities
- Culture of feedback
Our values:
At Breitling we are...EPIC!:
- Entrepreneurship – We take ownership, act with agility, and dare to challenge the status quo.
- Performance – We strive for excellence and deliver with impact, precision, and passion.
- Innovation – We embrace creativity and continuously push boundaries to shape the future.
- Care – We look after our people, our clients, and our planet, with respect and responsibility.
Want to take on this mission and join our #Squad? Apply now!
We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic. We invite candidates from all walks of life to share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige.
Please note that the use of protective equipment is required for certain roles to maintain the highest standards of safety and precision during operations in our workshops