We are currently looking for our next colleague to complete our squad! You will work at our Boutique in Singapore Raffles City. It’s more than an Assistant Boutique Manager role, it’s a role in which you’ll have the opportunity to create the best experiences for our customers.

Your contribution: 

Drive the Business:

• You will support Retail Manager or Boutique Manager in achieving business objectives, implementing activities and strategic projects
• You will maximize the business potential and sales: Ensure service excellence and client engagement in boutique

Customer Experience & Clienteling:

• You will develop the Breitling Customer Experience: Develop a customer centric culture aligned to Breitling retail experience, support the team in delivering an impeccable and consistent Breitling retail experience, defining key values, objectives, and priorities, and setting up a clear, concrete action plan to implement them.
• You will be the brand ambassador: exhibit reverence and passion for the brand, demonstrate enthusiasm and pride in working in a Breitling boutique.
• You will maximize relationships with existing customers and enlarge the new client base via the Breitling Internal Platform.
• You will ensure the implementation and development of CRM initiatives aligned with Breitling’s standards to develop a clientele network for the boutique
• You will ensure a culture of hospitality in the boutique/store and the constant application of Breitling’s service value and standards.
• You will manage customer issues/complaints by offering optimal solution (assuring aftersales service).

Product Management:

• You will ensure visual merchandising standards meet the brand guidelines and represent Corporate’s theme window animation. Partner with Marketing team to ensure the VM guidelines are properly executed. Ensure that all images both interior and exterior represent the current season. Pay close attention to any defects or faults in the boutique and bring to attention immediately.
• You will manage the stock availability: monitor stock organization and flow of merchandise, ensuring a sense of urgency in the store for immediate reactivity to stock issues.

People Management & Development

• You will ensure store staffing and rostering is matching to traffic peaks and profiles.
• You will review individual team member’s sales productivity and individual sales performance on a regular basis. Prepare and deliver performance appraisals providing relevant and specific feedback.

Do you think there is even more to discover in this role? You're right — apply today and learn more!

You will fit well to our squad if: 

• You have a minimum of 5 years' retail experience with 2 years at management level, preferably in luxury watch and jewelry business
• You are passionate, sales-driven and result-oriented
• You have proven customer relationship management experience with excellent communication and interpersonal skills
• You have strong leadership and people management skills

We invite you to apply even if you do not meet all of these criteria.