Position Summary: The Omnichannel Specialist optimizes internal processes to drive efficiencies and provides exceptional care and service to Breitling’s digital customers. He/she will be a quick study, with the ability to identify key issues in collaboration between retail and e-commerce, and lead discussions on better ways of working. The Omnichannel Specialist will be a hands-on self-starter who can work independently to deliver in a dynamic and fast-paced work environment.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.
•    Learn the Breitling brand and obtain a strong working knowledge of all products and services.
•    Lead day to day all e-Commerce operational activities.
•    Lead strategy for all evolving omnichannel/DTC initiatives streamlining efforts between retail and e-commerce
•    Collaborate with regionals and store managers on improvements for omnichannel digital innovation
•    Streamlining all trainings with stores on all omnichannel functions, features, and new initiatives
•    Manage end of month commissions reporting
•    Manage inbound + outbound orders from our e-commerce platform
•    Demonstrate ability to effectively collaborate in a cross-functional position, while working with multiple teams simultaneously
•    Initiate, coordinate and enforce optimal operational policies and procedures.
•    Maintain clear and accurate operations documents, including procedures for reference purposes.
•    Collaborate with Ecommerce Director about end to end customer experience
•    Ensure compliance with company standards and procedures.
•    Work on multiple projects and special assignments as required, working independently and/or in close collaboration with other internal departments as applicable.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies.

Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Critical Thinking and Analysis - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason in complex situations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
•    Bachelor’s degree from an accredited institution preferred.
•    2-3 years’ professional experience in ecommerce or customer service environment with a genuine care and passion for achieving customer satisfaction.
•    Knowledge of a POS System, e-Commerce sales, Salesforce or other e-Commerce platform preferred.
•    Strong retail math and analytical problem-solving ability.
•    Excel experience
•    Ability to work well with internal and external partners alike, demonstrate a superb level of professionalism
•    Excellent attention to detail, prioritization, and time management.
Language Ability:
•    Excellent interpersonal and communication skills, both verbal and written.
•    Customer-focused attitude with high level of professionalism and ability to communicate across all levels of the organization.
Math and Reasoning Ability:
•    Solid understanding of business performance.
•    Strong retail math and analytical problem-solving ability.

Software Skills:

•    Excellent computer skills, including fluency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

•    Proficiency in use of the Internet and knowledge of web-based applications.

•    Ability to quickly learn new software applications.

Inclusive Benefits 
We offer a comprehensive range of benefits including:

• Medical, Dental, and Vision benefits
• FSA & HSA
• Group life insurance and disability benefits
• Paid parental leave and adoption support
• Wellness and Vision reimbursement
• Retirement Savings Plan (401k) with company match
• Paid Time Off
• Education Assistance
• Employee Assistance Program
• Commuter benefits
• Employee Discount