We are a dedicated Squad on a mission to redefine Swiss watchmaking, rooted in our legacy since 1884. Driven by innovation and precision we create timepieces that combine modern-retro design with casual, approachable, and sustainable luxury — powered by passionate teams around the world.
Join our vibrant team in Luzern as an Assistant to Boutique Manager and be part of something extraordinary!
We are a team of 6 and are currently looking for our next colleague to join our squad! You will be based at our Breitling Boutique, located at Grendelstrasse 9 in Luzern.
It’s more than an Assistant Boutique Manager role—it’s an opportunity to play a key role in the success of the boutique by bringing your expertise, passion, and leadership to deliver an exceptional client experience while driving business performance.
Your contribution:
- You will act as a true Brand Ambassador being an integral part of a highly motivated team
- You will build, develop and retain a loyal clientele by leveraging all customer relationship tools (CRM tool: Salesforce)
- You will be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships
- You will support in executing smart boutique events in an inclusive atmosphere
- You will identify areas of improvement by understanding customer needs, and following market trends
- You will guarantee an impeccable after sales service in line with company standards
- You will support with the boutique's cash management processes and maintain strict compliance with company policies and procedures to safeguard financial accuracy and security
- You will support with monitoring sales trends of allocated products through tools, timeframes, and methods defined by management
- You will assist the boutique manager in developing the team performance through coaching and mentoring as well as in translating the business goals into achievable team and individual targets
Do you think there is even more to discover in this role? You're right — apply today and learn more!
You will fit well to our squad if:
- You have 5+ years of experience in luxury retail, with at least 2 years in a supervisory or assistant manager role, preferably in high-end watchmaking or fine jewelry
- You hold a Retail Specialist formation diploma (Detailhandelsfachmann EFZ)
- You have a deep understanding of luxury clientelling, with a proven ability to build and maintain long-term relationships with customers
- You have first experience in team leadership, motivating and developing sales associates to consistently exceed sales goals and deliver exceptional customer service
- You are skilled in boutique operations, including inventory management, visual merchandising, and aftersales service coordination
- You have a strong commercial mindset, able to analyze sales KPIs, optimize performance, and contribute to strategic planning in line with brand values
- You are fluent in Swiss German and English. Knowledge of any additional language, especially French or Chinese will be a strong plus.
Your new employer
At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity and inclusion, where every voice is heard and valued.
We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:
• Work from home (depending on position requirements)
• Watch to wear / watch to buy program
• Referral program
• Development opportunities
• Maternity leave (18 weeks)
• Culture of feedback
Our values:
At Breitling we are...EPIC! :
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Entrepreneurship – We take ownership, act with agility, and dare to challenge the status quo.
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Performance – We strive for excellence and deliver with impact, precision, and passion.
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Innovation – We embrace creativity and continuously push boundaries to shape the future.
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Care – We look after our people, our clients, and our planet, with respect and responsibility.
Want to take on this mission and join our #Squad? Apply now!
We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic. We invite candidates from all walks of life to share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige.
Please note that the use of protective equipment is required for certain roles to maintain the highest standards of safety and precision during operations in our workshops.