Founded in 1884, Breitling is a leading Swiss watchmaker. The innovative company defined the modern chronograph and pioneered the navigational tool watch. Today, it’s still breaking new ground as a casual, inclusive, and sustainable luxury brand with more than 250 industrial loft-inspired retail locations around the world. Breitling’s collections center around air, land, and sea pursuits, all captured in the brand’s unmistakable modern-retro style. The exceptional quality of every watch movement is confirmed by its status as a COSC-certified chronometer, and the brand remains one of only a handful of independent watchmakers to produce its own manufacture calibers. Combining classic watchmaking with the latest innovations, Breitling is both a company with history and one that’s ahead of its time.
Position Summary: The Logistics and Repair Coordinator prepares and processes order for shipping and accurately organizing inbound watch shipments to the repair facility. The Logistics and Repair Coordinator assists with data entry, and administrative tasks related to repairs, estimates, and coordinating with the administrative teams.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Check all incoming/outgoing retail transfers and create assemblies for retail transfers
- Assist in opening packages containing repairs. Log-in all arriving watches (from various couriers, UPS/FedEx, etc.)
- Produces registration/warranties for all orders
- Maintains stock of all warranty books, manuals and package essentials
- Responsible for the organization of the vault
- Performs weekly cycle inventory counts
- Must maintain excellent working relationships with the workshop and with the sales department
- Maintain service site for current stock
- Responsible for entering all service watches into system and to follow up to make sure they are repaired in a timely manner
- Maintain an accurate customer repair database, ensuring all information is entered correctly and timely
- Coordinate with Repair Center Manager, Watchmakers and Spare Parts Coordinator to ensure limited turnaround time of repair, checking due dates, backorders, special promises, warranty obligations, and comebacks
- Assist in the physical flow of the repair cycle
- Assist in parts when needed
- Ship out all repairs, ensuring watch is properly packed and insured with all customer items returns as required
- Pack and ship all repairs, ensuring all warranty information is returned, and proper shipping labels and invoices are printed
- Assist in completing inventory counts at scheduled times throughout the year
- Ability to file repairs numerically, photocopying, scanning, correspondence, and other administrative duties as requested
Education and/or Experience Required:
- High School education or equivalent
- 1-2 years of administrative experience
- Ability to maintain excellent working relationships
- Ability to maintain the cleanliness of the workroom area
- Ability to pay close attention to detail and maintain precise data entry
- Previous experience using an ERP system is a plus
- Ability to clearly and timely communication via email and phone regarding repair status to coworkers and clients
- Must be able to lift 20-40 lbs
Skills, Knowledge and Experience:-
- Self-motivated and well organised
- Attention to detail
- Understanding of customer expectations / requirements
- Able to manage targets and deadlines
- Excellent motivational and communication skills
- Able to work in a team environment
- Pro-active problem solving
- Basic computer skills
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Inclusive Benefits:
We offer a comprehensive range of benefits including:
- Medical, Dental, and Vision benefits
- FSA & HSA
- Group life insurance and disability benefits
- Paid parental leave and adoption support
- Wellness and Vision reimbursement
- Retirement Savings Plan (401k) with company match
- Paid Time Off
- Education Assistance
- Employee Assistance Program
- Commuter benefits
- Employee Discount
- Hourly rate varies based on experience, $20-23.00/hr plus bonus potential
At Breitling, we value:
- Entrepreneurship
- Effectiveness and efficiency
- Innovation
- Innovative and experimentation-oriented minds
- Ethical and inclusive values
- Heritage and know-how
Physical Demands: While performing the duties of this job, the employee is regularly required to sit; use hands to hold, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Breitling is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally-recognized protected basis prohibited by applicable law.