For those ready to build a legacy

Joining Universal Genève at this stage means becoming part of a rare and defining relaunch, with the opportunity to help shape a new standard of client experience.

As a Conciergerie Ambassador (f/m/x), you are the first voice and first impression of the Maison. You will ensure that every interaction—whether a simple inquiry or a complex request—is handled with precision, care, and intention.

For those who value craft, ownership, and excellence in execution, this role offers the chance to contribute to a truly distinctive and modern vision of luxury service.

Role overview

The Conciergerie Ambassador (f/m/x) is an elevated client interface, operating across phone and email as the primary entry point to the Maison.

This is a coordination-driven, content-led role, ensuring that each client request is handled end-to-end with clarity and consistency. Every interaction is approached as part of a single, continuous thread—from first contact to resolution, without fragmentation or loss of quality.

The role requires a strong sense of ownership, attention to detail, and service intuition—knowing when to act, how to anticipate, and how to adapt to each client context.

Your craft

Client interface & Maison representation

• Act as the first point of contact for all client inquiries via phone and email
• Represent the Maison with precision, clarity, and consistency in every interaction
• Provide accurate and structured information on products, services, and processes
• Ensure each touchpoint reflects a tailored and considered approach, never generic

Inquiry management & coordination

• Handle a broad range of client topics, including product information, availability, orders, and after-sales
• Act as a central coordination point, connecting clients with boutiques, HQ, and relevant departments
• Ensure each request is followed through end-to-end, maintaining continuity and accountability
• Approach every interaction as part of a seamless journey, avoiding fragmentation or handoffs

Orders, delivery & remote purchase facilitation

• Support clients in navigating pre-orders, orders, and delivery processes
• Coordinate home deliveries and boutique collections, ensuring clarity and personalization
• Provide guidance on shipping timelines, taxes, and logistics
• Facilitate remote purchases when initiated by the client, ensuring a smooth and reassuring experience
• Act as a relay with boutiques and logistics teams to ensure execution aligns with client expectations

Client data & system discipline

• Capture and maintain accurate client data, including preferences and contextual information
• Record meaningful qualitative insights (interests, previous interactions, expectations)
• Ensure data is structured, complete, and actionable across systems
• Contribute to a consistent and reliable client knowledge base

Escalations & cross-functional collaboration

• Manage client escalations with ownership and composure
• Liaise with after-sales, logistics, and boutique teams to resolve issues
• Use available systems to access and communicate relevant information
• Take responsibility for resolving issues proactively, ensuring the client experience remains intact

What will make you successful

• At least 3 years of experience in luxury client services, premium contact centers, hospitality, or coordination roles
• Fluent (native level) in English and at least 1 of the following languages: French, German or Arabic
• Strong communication skills with a clear, structured, and composed delivery
• Highly organized, detail-oriented, and comfortable managing multiple workflows
• A natural sense of ownership, accountability, and follow-through
• Ability to balance process discipline with adaptability and client sensitivity
• A mindset focused on precision, continuity, and quiet excellence in execution