Founded in 1894, Universal Genève is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance. Known as the “Couturier de la Montre”, the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.
Today, Universal Genève enters a new chapter. Its revival is shaped by exceptional timepieces and a commitment to offering a client journey that is seamless, personal, and elevated.
As we build the next chapter of Universal Genève, CRM and CX play an important role in connecting our teams and supporting our boutiques in building meaningful and lasting relationships with customers.
Based in Meyrin you will join our team and gain hands-on experience in CRM, Project management, and Client experience within a growing Swiss luxury Maison. The role will also include occasional visits to our Zurich and Grenchen offices or abroad, allowing you to collaborate with colleagues across our different locations.
We are looking for someone who is available to start within the next month for a 6 to 12-month, full-time internship.
For those ready to build a legacy
Joining Universal Genève at this stage means becoming part of a defining relaunch, with the rare opportunity to contribute to how we build a new client engagement model connecting data, tools, and teams. This is a hands-on role with real ownership.
As a CRM & Client Engagement Intern, you will support the day-to-day management of CRM and CX projects : you will keep the client database healthy, help launch journeys and events, build reporting, and support client-facing teams in day to day activities. You will work closely with internal stakeholders, market and boutique teams, helping ensure that our tools and processes support them effectively in creating impactful engagement with customers.
You bring energy, optimism and a strong sense of organization to everything you do. Deeply attentive to the client experience and inspired by the world of luxury, you embrace the entrepreneurial spirit of a growing Maison and move with ease in a demanding, international environment.
Role overview
You will support CRM activities and projects from both a technical and business perspective. This includes working with CRM data, supporting the implementation and optimisation of tools, preparing reports and presentations, coordinating tasks, and following up with stakeholders to ensure projects and actions move forward.
At the same time, you will develop an understanding of our boutiques and the needs of our client-facing teams. You will have the opportunity to learn about watchmaking and the luxury client journey, and to understand how CRM tools and data can help our boutique teams build stronger, more personalised relationships with clients.
Your craft
Client engagement
- Email Marketing : Be the owner of the UG Newsletter & Journeys in our ESP, from editorial calendar to sendout & results:
- take part in brand editorial calendar discussions and turn them into the newsletter calendar, own the Journey delivery roadmap
- create the newsletter / journey content coordinating with Marketing & Creative teams
- Coordinate the building, segment and test strategy for all email marketing
- UG Website : Be the owner of the UG Website content evolutions, contribute content and product page reviews with the digital team.
- Roadshows : Coordinate & document the Client side of our international roadshows with our market teams : guest lists, invitations, experience & sale, follow-up
- Retail / Events : Coordinate & document the Client side of our Boutiques and private events: guest lists, appointments / invitations, experience & clienteling, sale.
CRM & Customer database
- Support the qualification of the client database and track progress with client facing teams
- Monitoring of data quality in CRM an assist with data entry, maintenance, validation, and updates
- Contribute to the implementation and optimisation of CRM tools and processes
- Prepare playbooks for internal stakeholders, market and boutique teams
- Report on CRM database key KPIs
Reporting & Analysis
- Report weekly on performance of key client channels
- Translate data and findings into clear and actionable insights to drive continuous learning, with test-and-learn recommendations
- Support the automation of reporting of key KPIs for different stakeholders
What will make you successful
- Currently pursuing a Bachelor’s or Master’s degree or a recent graduate with genuine interest for Customer Engagement or CRM initiatives
- Previous client-facing experience; experience in a boutique, retail, hospitality, or customer-focused environment
- Previous experience in luxury, watches, jewellery, fashion, or another premium environment
- Previous exposure to CRM systems; knowledge of Salesforce is a strong asset
- Strong Excel and PowerPoint skills
- Structured and highly organised, with strong attention to detail
- Data-driven and comfortable working with numbers, reports, and structured information
- Able to manage tasks, follow up consistently, and keep projects moving
- A practical, hands-on “can-do” attitude, with a willingness to take ownership and get things done
- Agile, open-minded, and flexible, with the ability to adapt to changing priorities
- Empathetic and collaborative, with the ability to understand the needs of different stakeholders
- Comfortable working with both technical and non-technical stakeholders
- Fluent in English and French, any other language is an asset
Tailor a New Legacy
Every magnificent revival requires more than exceptional timepieces. It requires the right tools, the right data, and people who understand how technology can enhance the human side of luxury.
If you are curious about CX and CRM, passionate about learning, and ready to understand what it takes to help our boutique teams create lasting relationships with clients, we invite you to join us.
Join Universal Genève, and help build the client experience behind a new legacy.
Your new employer
We encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity, and inclusion, where every voice is heard and valued.
We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:
- Home office (depending on position requirements)
- Referral program
- Development opportunities
- Culture of feedback
Want to take on this mission and join our team? Apply now!