The Leader We Seek

You are a dynamic floor general and an inspirational coach. As the Assistant Boutique Director (f/m/x) for our Geneva flagship, you are the operational heartbeat of the Maison’s historic return. Your mission is to support the Boutique Director by directing the boutique's daily operations, stock management, and floor orchestration. You will build an environment that delivers a seamless client journey while ensuring every back-of-house procedure runs smoothly.

Your Craft

Floor Orchestration & Client Experience

• You will direct the boutique floor daily, managing staff zoning and daily rotations to guarantee optimal coverage at all times.
• You will lead by example on the sales floor, guide Client Advisors through complex requests, and personally cultivate VIP relationships.
• You will audit the team’s daily CRM platform entries and operational KPIs to ensure all client data is captured accurately and follow-ups are executed flawlessly.
• You will take immediate ownership of service recovery and step in agilely to resolve client concerns before they escalate.

Team Leadership & Coaching

• You will manage the team’s schedules, administrative tasks, and daily operational compliance to guarantee a smooth environment.
• You will set a clear standard for the staff and always maintain an uncompromising level of professionalism.
• You will build genuine relationships with your team to understand their individual goals and address their specific concerns.
• You will support the Boutique Director during the daily morning briefings to align the team and set a positive work environment.

Back-of-House & Operational Excellence

• You will manage vault access, execute rigorous daily cycle counts, and enforce strict physical security.
• You will supervise the complete lifecycle of stock logistics, including secure shipments, boutique transfers, and global deliveries.
• You will manage daily boutique operations and ensure impeccable Visual Merchandising (VM) execution.
• You will oversee precise inventory management and coordinate the after-sales process to guarantee every timepiece is handled with the utmost care.
• You will assist the Boutique Director in reviewing performance metrics and turning data into clear targets for the staff.
• You will step in as the Manager-on-Duty when the Boutique Director is away to maintain the flawless running of the flagship.

Your Professional Signature

• You bring 3 to 5 years of management experience within a luxury retail environment, with a strong emphasis on back-of-house operations, stock logistics, and team leadership.
• You possess strong organizational skills and great attention to detail.
• You are comfortable analyzing retail metrics and using CRM platforms, specifically Salesforce.
• You demonstrate refined communication and leadership skills.
• You possess a strong affinity for fine watchmaking and naturally align with the Couturier standards of our Maison.
• You are completely fluent in French and English. A third language is a strong advantage.

Tailor a New Legacy

Every magnificent revival requires a visionary to guide it. If you are ready to measure, cut, and stitch the future of our retail excellence, we invite you to shape the vision of our Geneva flagship. Join Universal Genève, and craft an unforgettable experience for the world's most discerning collectors.