Position Summary: The e-Commerce Logistics Associate will support the day-to-day fulfillment of e-Commerce orders, ensuring accurate, timely and high-quality order processing, preparation and shipment. Reporting to the e-Commerce Experience Specialist, the role will also support returns, fulfillment-related customer service requests, and operational coordination with internal teams. This is a hands-on position requiring the ability to work in a fast-paced environment and effectively prioritize workflow to deliver an exceptional customer experience.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Prepare, pack and ship e-Commerce orders according to Breitling standards, with strong attention to detail.
• Process e-Commerce orders and related shipping documentation in SAP.
• Perform required quality-control and product-preparation steps prior to shipment.
• Process and coordinate customer returns within established SLAs (Service Level Agreements).
• Support Customer Service and internal teams with shipment inquiries, special requests and shipping exceptions.
• Support boutique order fulfillment and shipment coordination as needed.
• Monitor e-Commerce shipping supplies and Gift-with-Purchase (GWP) materials and proactively flag replenishment needs.
• Provide support to the broader Shipping team as operational needs and e-Commerce workload allow.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies.

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason in complex situations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma required; bachelor’s degree preferred.
• 1-2 years’ professional experience, preferably in e-Commerce, fulfillment and/or logistics in the Consumer Package Goods (CPG) and/or fine jewelry industry.

Language Ability:

• Excellent interpersonal and communication skills, both oral and written, with the ability to build and maintain productive relationships.
• Customer-focused attitude with a high level of professionalism and the ability to communicate across diverse groups of employees and departments.

Reasoning Ability:

• Excellent organization skills with thoroughness and meticulous attention to detail.
• Must be able to multitask, prioritize, manage time and work under pressure, including during increased order volumes in peak and holiday periods.

Software Skills:

• Excellent computer skills, including fluency in Microsoft Office applications, particularly Outlook, Word, and Excel.
• Knowledge of a POS System, e-Commerce sales, Salesforce or other e-Commerce platform preferred.
• Ability to quickly learn new software applications.
• Experience with SAP or a comparable ERP or order management system preferred.

nclusive Benefits:

We offer a comprehensive range of benefits including:

• Medical, Dental, and Vision benefits
• FSA & HSA
• Group life insurance and disability benefits
• Paid parental leave and adoption support
• Wellness and Vision reimbursement
• Retirement Savings Plan (401k) with company match
• Paid Time Off
• Education Assistance
• Employee Assistance Program
• Commuter benefits
• Employee Discount
• Compensation: $23/hour with annual bonus