Key Responsibilities:

• Client Hospitality: Provide a warm, welcoming environment for every client, anticipating their needs and delivering personalized service that goes beyond expectations. Ensure every client feels valued from the moment they enter the showroom.
• Client Relationship Management (CRM): Build and nurture lasting relationships with clients by maintaining detailed client profiles, offering personalized communication, and proactively engaging them with follow-ups, exclusive invitations, and product updates.
• Tailored Consultations: Offer expert advice and in-depth product and brand knowledge, tailoring recommendations to meet the specific tastes and preferences of each client.
• Exceptional Service: Ensure every customer interaction is handled with the utmost professionalism, care, and discretion. Manage client needs from initial consultation to post-purchase follow-up, fostering long-term loyalty.
• CRM Tools: Utilize CRM systems to track client interactions, monitor sales opportunities, and stay informed about clients' preferences and special occasions, such as anniversaries or birthdays, to personalize future outreach.
• Sales Performance: Drive sales through deepening relationships, providing tailored product recommendations, and leveraging exclusive offers. Meet and exceed personal and store sales targets while delivering a client-first experience.
• Client Events: Participate in and help coordinate exclusive in-store events or private viewings to enhance client relationships and showcase the latest collections.

Qualifications:

• Hospitality-Focused Mindset: A natural flair for hospitality with a genuine passion for creating exceptional customer experiences.
• CRM Expertise: Experience in managing customer relationships using CRM tools to track interactions, preferences, and sales opportunities.
• Proven experience in retail, hospitality, or high-end service industries.
• A strong passion for watches and knowledge of Breitling timepieces, including their heritage, craftsmanship, and iconic collections.
• Outstanding interpersonal and communication skills, with the ability to engage and build rapport with affluent clientele.
• Attention to detail and a polished, professional appearance.
• Strong sales acumen with a client-first approach; you understand that a long-term relationship is worth more than a single sale.
• Availability to work flexible hours, including weekends and special events.