Breitling stands apart from other watch brands with its focus on casual, sustainable and inclusive luxury. We are looking for a Breitling e-Boutique Customer Relations Advisor - German Speaker to join our Clients Advisors Squad in Amsterdam.
Do you have the first professional experiences in luxury retail sales and/or after-sales experience, outstanding customer service skills, and are you searching to put forward your ability to convey enthusiasm and passion for the brand during every interaction?
If so, this role may be an excellent step forward in your professional journey!
Your future Team:
We are a Team of 7 Breitling e-Boutique Advisors located in Amsterdam, reporting to Clients Relations Team Lead.
Currently, we are looking for another Colleague speaking German who will play a key role in building strong and lasting relationships with our customers and create with us stories that will become priceless memories.
Your contribution:
- You will handle inbound calls and live chats and provide written responses to customers’ inquiries via e-mail
- As a Clients' Relations Ambassador, you will identify customers’ needs, clarify information, take ownership of every scenario, and deliver first call resolution
- You will consistently seek new product knowledge; act as an expert on the brand and its products, including the attributes of each timepiece
- You will aim to meet personal and team qualitative & quantitative targets
- You will be in charge of building sustainable relationships and of engaging customers by taking the extra mile
- Your mission will be to assist clients in online purchases journey
You will fit perfectly into our Team if:
- You speak German and English fluently.
- Your knowledge of any additional language, especially French or Italian, will be a strong plus
- You are passionate about luxury environments
- You possess at least first experience in a contact/customer service/retail/hospitality environment or an equivalent combination of education from which comparable knowledge and abilities can be acquired
- You can put forward a high level of maturity, poise, sound business judgment, and change management to work with luxury and exceptionally demanding clients
- You are a fast learner – you will need to absorb extensive information on our brand’s history, and products. You will learn and use multiple applications and systems
- You can demonstrate excellent verbal and written communication skills along with active listening
- You have strong developed Customer focus and adaptability to different personality types
- You are a reliable, flexible and loyal team player
Want to take on the mission and join our Squad? Apply now!
At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity and inclusion, where every voice is heard and valued.